Richa angry with Air India and MakeMyTrip. Richa Chadha voiced her criticism against the online travel company MakeMyTrip and airline Air India, expressing her dissatisfaction with their services. Taking to X (formerly known as Twitter) on Saturday, Richa not only shared her grievances but also encouraged her fans and followers to steer clear of what she referred to as 'saste (cheap) cheats' and 'scamsters.'
In her tweet, Richa highlighted the alleged practices of substandard airlines, accusing them of canceling flights without intimation or changing timings to cause inconvenience to passengers. She suggested a collusion with flight booking portals like MakeMyTrip.
Richa tweeted, "SCAM ALERT! @makemytrip @airindia Perhaps the best way for substandard airlines to make a quick buck is to cancel flights without intimation, or change timings so you miss your connections! With the collusion of so-called convenient flight booking portals like @makemytrip."
She further criticized the customer service of MakeMyTrip, claiming that it hinders customers from claiming refunds. Richa also accused Air India of pocketing business class fares without an apology for last-minute timing changes.
Expressing her dissatisfaction, Richa wrote, "Do yourself a favour, avoid these 2 SCAMSTERS in 2024! I hope your companies endure more losses than you have in all of your collective histories, saste (cheap) cheats! (Pinched fingers emoji) #BlacklistAirIndia #BanMakemytrip."
In response, MakeMyTrip acknowledged the inconvenience and requested Richa to share her booking ID for a resolution. However, Richa dismissed their regret, stating that she had deleted their app and advised her followers to opt for trustworthy travel agents instead.
When a user suggested using another travel company, Richa criticized Air India further, describing them as a "loss-making mammoth" with no human team handling their Twitter account.
Richa's tweets reflect her frustration with the perceived lack of service quality from both MakeMyTrip and Air India, urging others to reconsider their choices in 2024.